Dex Media – are they a Scam?

Dex Media Pay Per Click Scam

Dex’s Pay Per Click Program (also known as “Guaranteed Actions”) is, in my opinion, the worst of the worst.  They have an alleged 50% markup and their programs (the ones I’ve seen anyways) don’t even lead traffic to your website.  Instead – all clicks go to a horrible landing page.  This landing page is so bad, I can almost guarantee you that the bounce rate has to be through the roof.  There is no way that new customers are clicking these ads and then taking a desired action (filling out a form or making a phone call).  These landing pages have a “Visit Website” button – but research has shown, over and over again, that the more clicks someone has to take to find what they are looking for, the less likely they are to contact you.

Add to that the fact that all these clicks (if there are any) from Dex’s landing pages lead to the home page of your website and I can almost guarantee you one of the lowest conversion rates out there for your paid traffic!  These “guaranteed actions” or pay per click programs are a complete waste of money.  If you are paying Dex for any kind of Pay Per Click program, I SUGGEST YOU STOP IMMEDIATELY! 

Is DEX secretly shifting revenue sources from Yellow Pages to Internet Marketing?

I say “secretly” because I suspect that many of Dex’s Pay Per Click customers don’t even know that they are a pay per click customer.  My suspicion stems from the fact that every single DEX PPC client I have run across has AdWords ads that lead to a landing page that looks like this:

All Dex PPC Campaigns send traffic to a page that looks EXACTLY Like this

Every Dex PPC Campaign I’ve seen sends traffic from clicks to a page that looks EXACTLY LIKE THIS!

I don’t mean a few.  I once did a search for “best plumbing, Seattle, WA” and 7 of the 11 ad’s were Dex Ad’s and they all lead to landing pages like this.  I run across these ad’s so often that I can recognize them without even clicking the ad.  I find it hard to believe that so many people would sign up to pay for clicks from Google (at an alleged 50% markup) only to have the clicks go to such a GARBAGE LANDING PAGE.

I have heard of DEX forcing it’s Yellow Page customers to take a PPC Bundle.  They do this by telling Yellowpage customers that if they want to keep their ad at a reduced price – they have to bundle it with PPC.  In other words – if a YellowPages customer wants to stay in the Yellow Pages only – and ditch any internet products with DEX – they will be told that the stand alone price of the Print Ad is 3 times what they can get it for if they “bundle” it with internet.

Dex also does not divulge their markup to their customers (even though Google requires it) and their monthly reports have absolutely no useful information in them.

If you are paying DEX anything for Pay Per Click – Stop Immediately!  You will be glad you did.

Lastly – if you are being forced into a bundle – hold your ground on the print price.  The way the Yellow Page industry is hemorrhaging money – they will not give up the revenue.  Print is still Dex’s bread and butter and will be for the foreseeable future.

 

36 replies
  1. John
    John says:

    Who wrote this blog – a disgruntled former Dex employee? Based on Google research and feedback, your “opinion” of the business profile landing page is totally incorrect. As you state in the blog, consumers prefer fewer clicks to get the info they are looking for which is exactly what the business profile does – places all information in the consumer’s hands with one click. There is good reason that Dex Media is one the leading SMB premier partners in the United States and the world.

    Reply
    • Muskrat37
      Muskrat37 says:

      John,

      I appreciate both your opinion, and the fact that you took the time to comment on my blog post. I can assure you that I am not a disgruntled former Dex Employee. My integrity prevents me from ever working for DEX, as I would never sell a small business such a garbage pay per click program.

      As for your comment that the Dex landing page “places all information in the consumer’s hands with one click” – you would be right if the only thing a customer is looking for is a name, address, and phone number. Pick any industry and I can almost guarantee you that most potential new customers for a small business are looking for a hell of a lot more than the NAP info.

      These landing pages show up for 1 word keyword phrases (across all industries). Potential visitors from a paid click need a lot more info than what’s provided in these HORRIBLE landing pages. Dex appears to be broad matching all their keywords in an effort to ensure they spend the entire budget every month. Without fail – I ALWAYS OUTPERFORM DEX CAMPAIGNS in every single category of measurement, and I do it for 60% less of a charge per month. There are thousands of PPC management companies that outperform DEX. That fact alone makes DEX one of the worst choices for the small business owner when considering who to hire to do their PPC managment.

      Dex may be one of the largest premier partners – but that alone does not give them any credibility. They also are one of the sneakiest, they do not reveal their markup (as required by Google), they withhold valuable Google Analytics Data from customers, they don’t let customers have access to the AdWords accounts, if a cusotmer leaves DEX won’t transfer the historical AdWords info to the new PPC management company, and they have ridiculous markups on clicks that already have a very low R.O.I. When you factor everything in, DEX is one of the worst PPC providers out there.

      Out of curiousity – are you an employee of DEX? A Customer?

      Reply
      • Scott Moyer
        Scott Moyer says:

        I have had zero results with any and every DEX program. They have been totally useless for 2 years.

        All I end up doing is screaming at them about their sheer stupidity and inability to make or create any business for me…not one single phone call in over 2 years…and all I am asking them to do is find me music students, make my business relevant and place me on search engines such as google, yahoo, Bing, Yelp etc…but it’s like speaking to a wall with them and their agendas..which ultimately lead to no business avenues or opportunities at all..it’s that simple.

        They have credited my account numerous times only after I let off lots of steam in that direction. They are predictable at passing me on from one inept person to another…all being clueless as per what to do to get my business recognized and relevant locally. The PPC program is ridiculous as you said..and they love to UPSELL from person to person. I am searching for other companies who have a proven record of success but I find that everyone in this business is full of BS Bigtime…showing me NO proven business and no potential success with their so called better programs. It all appears to be a huge scam that someone should investigate and bust open the truth.

        Super Pages and PPC is a bunch of BS for a business as straight ahead as mine is. I simply teach music..Guitar, Bass, Drums, Piano, Music Theory and Band…to everyone and anyone of all ages….with millions of people in the surrounding areas. I have supplied them with many Keywords but each person I speak with contradicts the other with a different opinion on how many keywords are effective…I would rather have 3 Root Canals than speak with another DEX consultant.

        Solutions please..that’s all that is acceptable..Solutions and real phone calls from real customers.DEX has none of this so far…..and I have lost all faith in their ability to handle anything professionally at all.

        Reply
        • Muskrat37
          Muskrat37 says:

          Scott,

          I’m sorry to hear that this has happened to you. Your results sound very silimar to the many DEX complaints that I hear. Unfortunately for most small business owners, they don’t catch on until after a couple years of wasting money on Dex marketing programs.

          Please don’t take this next part personally, but before spending another dime with ANY company, I HIGHLY recommend you work on that website! It needs some serious help with regards to the design, layout, linking strategy, and most importantly the calls to action that are completely missing from the website.

          The outdated SEO tactics that DEX is using are also hurting your ability to rank well.

          Here’s a short list of the issues that stand out:

          • Title Tags are inconsistent with the content, headings, and meta descriptions
          • Use of the “meta keywords” tag (Google hasn’t looked at the Meta Keywords tag for years now, and it’s my believe that this a big RED FLAG to Google as the only websites that use them are the ones trying to keyword stuff the keywords tag in an effort to “trick” Google)
          • Multiple “H1” tags on each page and no other heading tags
          • Image title and alt tags missing
          • Poor image names (the file name for your banner image is “89924690.png”
          • Use of tables for layout (this hasn’t been good practice for about 5 years now)
          • Use of 1px images with names like “9.gif” for layout

          The list goes on and on.

          Anyways – good luck in your marketing efforts. If you’d like a quote on a new website and REAL ppc marketing services with proven ROI – feel free to use my contact form on the website.

          Reply
    • Ajax
      Ajax says:

      It looks like you drank the kool aid. Tell me, when was the last time you, or anyone you know, ever used a Dex business profile to hire a contractor. It’s bounce back city on dexknows and superpages and you know it.

      Go ahead, put your head set back on and call those small businesses and promise them 15 phone calls.

      Reply
  2. jeremy
    jeremy says:

    Dex just sucks all together. And they always have since they were RH Donnelly, then DexOne and after their 2nd bankruptcy in 6 years Dex Media. The reps are mostly uneducated and unprofessional and trained to sell bottom not and not consult.

    It’s just a shame so many SMB still do business with them and some are scared to leave them.

    Reply
    • Muskrat37
      Muskrat37 says:

      I’m always amazed at how many SMB’s will continue to flush their money down the toilet – even when you show them proof!

      Reply
  3. Andrea
    Andrea says:

    For the past 4 weeks I have been working part-time for a small local company, a clothes store and gift shop, while I finish up the final requirements for my master’s degree. A large part of my responsibilities are to handle the marketing initiatives for the business. This job should be quite easy for me to accomplish. I regularly post to our social media sites and create hanging flyers. I also work with DexMedia, their website provider, who they have been with for one year, and I do not ever get anywhere. I spend a large part of my working day on hold to eventually receive astonishingly horrible and rude costumer service. The conversations I have with these people are literally unreal. They cannot be serious. Our website is so horribly awful that it is absolutely 100% apparent that they do not, in any way, shape, or form care at all, what so ever, about how our business appears on the web- that is if our customers can even find us on the web. There is no way, no way on earth that DexMedia employees have any education or prior background in Website Design, SEO….any of it- completely uneducated.

    Just today I was told that they cannot find a way to have the information for both of our store locations appear in a single Google search because one will always appear over the other as that location has 5 Google reviews. So, when I am sitting in the 8th street location conducting a Google search for our business, Google tells me to drive five miles away, 5 miles to the store with 5 reviews!? And the truly sad part- I honestly think he (the customer service rep.) believes that is true. DexMedia is too far gone. The whole thing is too far gone. We are stuck with our garbage website, which we hope no one finds, until we can figure out who to go to for help.

    Another example — A couple weeks ago, I was navigating through the Dex website for the first time to get a feel for things and I accidentally added a template to our website. I did not publish the edited website, so no harm (haha- well, additional harm, as if it could get any worse) was done to our website. I called Dex and asked them to remove it. The man on the phone said he did not know how to remove it, so it would have to be done by their offline team- which would take 5 business days (which I’ll never understand. It was never published). After a few days, I checked our website to see if a few other requests had been applied. What I found was completely shocking. They published the template that I requested be removed and rearranged our original website around it — the worst part — they left the template’s huge example photo of feet and shoes on the top of every single page of our website. The Custom T-shirt page- photo of feet and shoes. The Location page- photo of feet and shoes. The Art Gallery page- photo of feet and shoes. They could not have made a more opposite change to our site. Where, where in the land of DexMedia did the communication get so screwed up that they did the exact opposite of what they were supposed to do!?

    Please, please tell me what you even do with that? What do you do with a horrible, awful company like DexMedia!?

    Thank you so, so much for providing to me place where I can talk about this. It’s been so bad.

    Reply
    • Muskrat37
      Muskrat37 says:

      Andrea,

      Sorry you are having to deal with the choices someone else made. My recommendation would be to hire a good developer to build you a real website. Anything by DEX will never perform the way that it should. As for the Google Plus pages for each location of your store, DEX is (once again) 100% wrong. Every location can AND SHOULD have it’s own G+ page.

      Use the contact form on my website to reach out to me. I’d be happy to provide you with a quote to do the work the correct way… (it’s not as expensive as you think).

      Regards,
      Chad Musgrove

      Reply
      • Stephen Rowbottam
        Stephen Rowbottam says:

        I have a incomplete website, and i have been having a hard time getting any one to complete it and do it right! So I hired DEX Media now I regret that also, I have already paid them some but maybe I can get out of it, if you can help me, please contact me if you can! I need it complete ASAP!

        Reply
  4. mark waldin
    mark waldin says:

    I moved domain hosting from Dex Media to GoDaddy for convenience sake as I had many other domains hosted on GoDaddy and it made management easier.

    What I didn’t know is that moving the domain caused the email server to stop working. After investigating to find out what was wrong Dex said that you can’t move your domain without losing email and that “all the data is lost and cannot be recovered”.

    What? Are you kidding? They killed 13 years of contact list development and all stored emails sent and received. There answer was ‘sorry’.

    Reply
    • Muskrat37
      Muskrat37 says:

      What the F*CK!!!???!! That should not have happened… it may still be possible to “undo” that and get those emails / contacts / data recovered.

      When you transfer a domain to a new registrar – the Names Servers will be reset to that registrars servers. This allows you to set the “A” record and point the domain name anywhere you want (to any hosting anywhere, but you keep control of the domain). It also allows you to set the MX record to anything you want. the MX record says where the email is ran through.

      You should be able to find out the old MX record – temporarily point them to them – reconnect your Outlook or whatever and access that data. I can’t imagine that Dex has deleted all that data (unless it’s been a while now). They should have backups of their servers and be able to pull that info….

      You may have gotten an inexperience (or just a shitty) customer service person on the line that has no clue. I would suggest calling back and escalating that.

      If you need my help – let me know. I’d be happy to be on a 3 way call with you to try and speak “geek” to them and get this recovered.

      Chad

      P.S. – if you want some help with that website – I do that for a living. Let me know.

      Reply
      • mark waldin
        mark waldin says:

        i agree with you but I have talked to technical support 3 times and to the sales rep who investigated it also. I was intending to set the record to point to it but can’t get any cooperation!

        Reply
        • Muskrat37
          Muskrat37 says:

          Unbelievable! Dex is by far the worst of the worst. As much as I hate Hibu – I hate DEX more. Both of these companies profess to be helping the small business owner, but the reality is they over charge for a sub par product and then when customers realize it and want to take matters into their own hands, they screw you on the way out the door!

          Sorry to hear this happened to you. Thanks for sharing – hopefully your story will be seen by someone who is contemplating getting a website from them and it will save them.

          Good luck.

          Reply
  5. David Larsen
    David Larsen says:

    About two years ago I reluctantly picked up a new hobby – looking at what my return on investment was for the$15,000 per year I was putting into Dex Yellow Pages adds. I placed a tracking number in the adds. Then (and this is the IMPORTANT PART – nobody does this) I actually listened to months and months worth of incoming phone calls generated these tracking numbers and categorized the phone calls to find out how many potential new patients (clients) i was getting. I was dumbfounded. The vast majority of phone calls were worthless. I categorized the phone calls and determined I was spending about $800 per potential new patient phone call – yes $800. When my contract was up with DEX I sat down with my rep (and his boss) and said I am done with Dex Yellow Pages. They talked me into giving me the yellow page add for free if i would put the same revenue stream into Dex Google Pay Per Click. I agreed, provided I could actually listen and categorize the phone calls. Well I listened to 4 months of phone calls generated through the ppc campaign. After 4 months of tweaking the program at $1,500 per month ($500 management fee $1000 into clicks) with my DEX rep – here were my August results based on listening to the calls –

    10 phone calls generated
    7- Wrong Numbers – thought they were calling different dental offices – We’ve been trying to fix this since May.
    2 – Errors – no Sounds recorded
    1 – shopper looking for prices – probably a wrong number but we didn’t get that far on the call.

    I am spending at least $1,000 per new potential patient phone call – Wast of Money and Waste of Time. Then I tried to get out of the contract. When I started the contract we verbally agreed to a 6 month contract. When I went to sign the contract I noticed it said 12 months. I asked my Dex rep – He said – oh don’t worry its really a 6 month contract. But to be sure I wrote on the contract – “with opt out option at 6 months” and signed it. When I called to cancel they told me – you can’t its a 12 month contract. I said I had a feeling you would try to do this – look at the contract – see where I notated it and signed for 6 months. I won’t back down on this one .

    Dex has been shady for years. no more.

    Reply
    • Muskrat37
      Muskrat37 says:

      Wow David,

      I’m very sorry to hear about this experience, although I can honestly say that your experience is not unlike that of others who have bothered to look into the reports / listen to the phone calls generated by Dex’s marketing programs.

      Your issue brings up a very good point. ALWAYS CHECK YOUR REPORTS. On the surface, the numbers will look good, but when you dive into them, you will see that many of the calls are actually duplicate call. When you listen to them, you find that they are either from people that already knew you, or from sales people / wrong numbers.

      Thank you for taking the time to comment on my blog. Hopefully it will help someone else avoid Dex in the future. Good luck with getting out of that contract.

      – Chad

      P.S. If you could see the analytics #’s for paid clicks, you would probably be even more disappointed, but Dex also hides the Analtyics data from it’s clients (against Google’s PPC reseller rules) in an effort to make it appear as though you are getting a return that you are not.

      Reply
  6. Dean
    Dean says:

    Great article, and sadly what I see most of the time when dealing with many large marketing agencies. This is what I refer to as supporting layers of administrators, salespeople, etc and the small business has to pay for all those folks. Small business owners are so frustrated with trying to find good SEO firms, and PPC guys like yourself. Chad, could you tell me what your typical fee is in a one-off email? I might send some business your way. Do you do local SEO or National SEO for folks? Great looking site btw, and thanks for the sincere post

    Reply
    • Muskrat37
      Muskrat37 says:

      Hey Dean… 1st you’re welcome and thanks for the kind words. 2nd – my apologies on my tardiness of approving your content.

      As for my SEO fee’s – it depends on many factors, but in general I only work with small to medium sized local, blue collar type of businesses.

      Chad

      Reply
  7. Teri Brooks, T. Brooks Web Design LLC
    Teri Brooks, T. Brooks Web Design LLC says:

    As a web designer and SEO company, I work with mostly small businesses, particularly contractors, landscapers, etc. Many small business owners I talk to have tried Dex Media at some point. Not one person has had anything good to say about Dex. It’s the same complaints every time: Lack of communication, billing errors, website errors, and basically paying through the nose for “services” that simply aren’t working. And don’t get me started on the underhanded “good cop, bad cop” sales tactics that their commissioned salespeople play. Some of the things that these guys promise are ludicrous, just to get a signature so they get their commission. For the most part, Dex websites are not search engine friendly due to all the “junk code” behind the website. Many times the sites are lacking SEO, or if there’s any, it’s incorrect or set up improperly. Worse, some of the SEO methods they use on their sites (out of sheer ignorance, not on purpose) can get the site penalized by search engines. And don’t even get me started on their “pay-per-click” program; that itself takes a few pages.

    So what is a business owner to do if they’re stuck in a Dex Media contract? Well, from all the small business owners I’ve talked to in the past few years, you actually CAN get out of your contract. You’ll have to do a bit of legwork though, and prove that you didn’t get what you paid for. That means keeping track of who called through their special phone numbers, and analyzing your Google Analytics reports. You can see where those visits to your website from your PPC ad are really coming from, and you may be shocked. I’ve spoken to quite a few small business owners who successfully cancelled their contracts and got most or at least some of their money refunded.

    But if Dex Media does allow you to cancel your contract, then what? Now you have no website, much of your online marketing goes bye-bye, and they may still own your domain name, Google Places listing, and company Facebook page. Once Dex Media gets their hooks in, it’s difficult to get out! So now what? Well, before you request your cancellation and refund, you need to take some protective measures. You may need to hire a new web designer/online marketing person (yes, such as myself) to help you with this. First, copy all the content from your Dex Media website, including text, photos, and videos (select all text, copy, and paste into a Notepad or Microsoft Word doc, and right-click on each photo and save it). Then get the domain name back from Dex Media. They can continue to host your website, but you should always be the legal registrant and admin contact for your domain name. Then request that they transfer ownership of your Google Places listing to you; your Google Places listing is VERY important, and if you don’t own it, you can’t ever update it, and chances of getting it back later are almost zero. Then have them make you an admin of your company Facebook page; again, this is important, as you’ll never get it back later and will have to start from scratch. Once you’ve successfully taken these protective measures, then it’s time to get a new website built, ideally by a smaller company where you can actually talk to the same person every time you call. When the new website is published using the old Dex Media domain name, that will effectively replace the Dex site, so the transition will be seamless and you won’t be left without a website. NOW you can start your cancellation and refund discussions with Dex Media, since they will no longer have anything left to hold over your head.

    Reply
  8. Ajax
    Ajax says:

    As a current Dex employee, I can definitely say there is a lot of truth to this article. The markup is actually 40%, which we are trained not to divulge. Also, the landing pages we make are terrible.

    We are really pushing small businesses to get online yellow pages listings with us along with our crappy SEM program. In other words, the business’s PPC dollars lead to our websites.

    The way we are taught to sell these ridiculous products is absurd as well. Straight up boiler room tactics. Please, if you own a small business, DO NOT buy a PPC campaign from some ‘consultant’ that cold calls you.

    Reply
    • Muskrat37
      Muskrat37 says:

      Ajax,

      Thank you for taking the time to comment on the blog and confirm a lot of my allegations. Feel free to comment anywhere else – or reach out to me via the web form (I will keep you information private). I’d love to chat about Dex practices with you.

      Regards,
      Chad

      Reply
  9. greg hancock
    greg hancock says:

    I am a practicing attorney, I believe, that, at the least, Dex is guilty of deceptive trade practices, including what appears to be gross overbilling for “clicks” and phone calls which never happened. Try swallowing things like a 1/2 hour phonecall on a Sunday night when my office isn’t open., and I was not in, nor was my staff. Unfortunately, this type of thing has happened on multiple occasions and I get billed for it.
    They seem to always find a way to bill to the limit each month, then fail to produce the underlying data justifying that billing.

    Reply
    • Muskrat37
      Muskrat37 says:

      Greg,

      Sorry for the delay in approving and responding to your comment.

      In my opinion, Dex is by far the worst company when it comes to PPC (and websites). They not only deceive their customers with the number of phone calls they report (they plant a cookie on visitors computers for 30 days so multiple calls from the same client will be reported as unique calls) but they also deceive with the information that they fail to provide. In my opinion, lyingby omission is still lying.

      I have not seen any evidence of them actually fabricating phone calls, but I am very aware of their other deceptive practices.

      Good luck. Hopefully you are not stuck in a long contract.

      Chad

      Reply
      • Kirk Morgan
        Kirk Morgan says:

        We are STUCK with them right now. Their slogan should be “over promise, under deliver.” They feed lip service and give excuses as to why in the hell (after running our website, doing our S.E.O. as well as our S.E.M. for OVE A YEAR ) we are STILL not showing up organically on first page search results. We are currently interviewing their competition. I can no longer afford to leave the fate of my company in inept hands! It’s just unfortunate because now when we change companies we are likely to lose any momentum (however slight) they built up.
        Disgusted Dex Media customer.

        Reply
        • Muskrat37
          Muskrat37 says:

          Hi Morgan,

          I’m sorry to hear that you are stuck right now. Hopefully you are at the end of your contract so you can begin working with real PPC / SEO Experts.

          Good luck. Please let me know how it works out – and if you’d like a bid from me – feel free to shoot me an email. I’d be happy to answer any questions you have.

          Regards,
          Chad

          Reply
  10. RKhan
    RKhan says:

    Goodness I wish I had done more research or read this before. I recently bought a business that had already been using DexMedia. I kept their service and have been regretting it since. I finally wrote them today and emailed my contacts boss the chain of emails that shows me asking for help. HOnestly, I’m a new SBO and just didn’t know any better. But they do have the worst customer service I can go on and on about how terrible they are, but looks like I’m not alone and they just don’t care about any of their accounts.

    Reply
  11. Kelly
    Kelly says:

    Dex Media sent my company a bill in January out of no where!! After many hours/days on the phone, I finally got in contact with Brandon our “Representative”. He told us that we didn’t have a contract with them and that he didn’t know why we were being billed. He assured me that it would be taken care of and we wouldn’t see another bill from them. Well, today 4/28/2016 we received another bill 2x more than what the last bill was. Got Dex Media back on the phone (only 2 hours this time) and again we are assured that it was a mistake and we will receive another statement with a zero balance soon.
    After reading all the horror stories about Dex Media I really hope that we won’t need an attorney , but we will see….

    Reply
    • Muskrat37
      Muskrat37 says:

      Hi Kelly,

      Thank you for sharing your “experience” with Dex. I’ve never heard of such a thing happening and have no idea how you could suddenly start getting a bill for services you never signed up for.

      Out of curiosity, what services did they opt you in to?

      – Chad

      Reply
  12. KAC OREGON
    KAC OREGON says:

    II am a small business owner who just signed with Dex that’ must must pay for print to get my online listing,
    Also I was promised a date twice when my business could be searched and found on line! They still have not come though and see have paid!
    We have yet to see anything at all!!
    Iam very unhappy and almost ready to cancel!!

    They do not come through on service as they say they do!

    Reply
    • Muskrat37
      Muskrat37 says:

      Thank you for taking the time to help other business owners by leaving your comment. I am sorry to hear that.

      I noticed that you said “almost ready to cancel.” My advice would be to be completely ready to cancel and end that contract ASAP. If you are going to do that, I would start searching for a web designer ahead of time so that you will have no lapse in your web presence when you cancel with DEX.

      BTW – you will NEVER see anything from DEX, unless you count the paid ad’s which are horrible.

      Feel free to reach out to me via my contact form if you have any questions, and I will help you as best I can.

      Regards,
      Chad

      Reply
  13. Cindy @ Tristate Doors
    Cindy @ Tristate Doors says:

    Dexmedia is a scam, they are con-artist, and liars. We used them for a while, until we had to pay them 3 times in one month. We were going to downgrade our ad, but in the end decided to cancel it all. The representative (Tony) took it upon himself to go ahead with the ad and now we are getting bills from them. When I called to get the situation fixed they cannot find the calls or emails. Hmm image that. When someone says cancel it all, that means cancel it all. And they also ran the wrong number 2 years in a row.

    Reply
  14. Salsas
    Salsas says:

    Dex Media is a complete SCAM. I cancelled over the phone and they still billed me invoices they claim that they do auto renewal my account.
    NEW SMALL BUSINESS stay away from DEX SCAM.

    Reply

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